COD Connect Terms of Use

COD Connect is a Software as a Service (SaaS) platform that allows users to automate the sending of transactional notifications via WhatsApp, using Meta's official API. The platform is a tool to facilitate communication between the User and their end customers.

The user is responsible for all content sent through the platform. By using COD Connect, you agree and warrant that:

• Legal Consent: You have explicit (opt-in) and legally valid consent from all contacts to whom you send messages.

• WhatsApp Compliance: You will comply with all WhatsApp policies, including Meta's Business Policy and Commerce Policy.

• Responsible Use: You will not use the platform to:
• Send spam or unsolicited messages
• Illegal, defamatory, or inappropriate content
• Infringe on third-party rights
• Engage in improper business practices

Responsibility: You are responsible for any block, suspension, or penalty applied to your WhatsApp Business Account (WABA) by Meta. COD Connect has no control over Meta's decisions.

COD Connect is provided 'as is' and 'as available.' We strive to provide the best possible service.

You agree that:

• Tool: COD Connect is an automation tool. We are not responsible for:
• The success or failure of campaigns
• Delivery or open rates
• Specific business outcomes
• ROI or performance

• Availability: We strive to keep the service available 24/7. Access may be temporarily suspended for:
• Scheduled maintenance (with prior notice)
• Unforeseen technical issues
• Problems with third-party APIs
• Force majeure events

• Meta/WhatsApp: Responsibility for blocks, template rejections, or restrictive actions by Meta lies with the user. We do not offer refunds for interruptions caused by policy violations.

Company Protection: The user agrees to indemnify, defend, and hold harmless COD Connect, its partners, directors, employees, and service providers from and against any and all:

• Claims and lawsuits
• Losses and liabilities
• Legal expenses
• Fines and penalties

Arising from:
• Use of the platform
• Violation of these Terms
• Violation of laws or third-party rights
• Content sent through the platform
• Disputes with end customers

Right of Termination: We reserve the right to suspend or terminate your access to the platform:

Conditions:
• With or without prior notice
• At our sole discretion
• When necessary for legal protection

Reasons include:
• Significant violation of these Terms
• Violation of WhatsApp policies
• Improper use of the platform
• Legal or reputational risk to the company
• Non-payment

Refunds: In cases of termination for violation of terms or practices that harm the company, no refund will be issued. For terminations justified by other reasons, refunds will be considered on a case-by-case basis.

Exclusive Ownership: All software, design, code, text, graphics, logos, and materials on the platform are the exclusive property of COD Connect.

Legal Protection:
• Protected by intellectual property laws
• Copyrights and trademarks
• Trade secrets and know-how

Prohibitions:
• Copying, modifying, or reproducing
• Distributing or commercializing
• Reverse engineering
• Creating derivative works
• Using for competition

Brazilian Jurisdiction: These Terms shall be governed by the laws of the Federative Republic of Brazil.

Competent Court:
• The courts of Belo Horizonte, Minas Gerais
• Waiver of any other venue
• Application of Brazilian legislation
• Dispute resolution according to the Brazilian CPC

Validity:
• Valid and enforceable terms
• Supersedes prior agreements
• Modifications only in writing by COD Connect